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Refund Policy

At AutismMom and Travel, we are committed to providing you with the best possible products and service. However, we understand that sometimes issues may arise, and we want to address those concerns as transparently as possible. Therefore, we have established the following policy regarding refunds, exchanges, and replacements:

1. Refunds: We do not offer refunds for any purchases, including our custom-made blankets.

2. Exchanges for Wrong Size or Damaged Pajamas: If you receive the wrong size or if your pajamas arrive damaged, we are more than willing to exchange the item for the correct size or provide a replacement if it's damaged. Please follow these guidelines for exchanges:

  • Notification: Contact our customer support team within 15 days of receiving your order to report any issues related to size discrepancies or damage. You can reach us at autismmomandtravel@gmail.com.

  • Return Shipping: For exchanges related to wrong size or damaged items, customers are responsible for covering the cost of returning the product to AutismMom and Travel. Please ensure the item is in its original condition with all tags and labels intact.

  • Exchange/Replacement Shipping: Once we receive the item and confirm the issue (wrong size or damage), we will arrange for a replacement or exchange. AutismMom and Travel will cover the cost of shipping the replacement or exchanged item back to you.

3. Custom-Made Blankets: Please note that our custom-made blankets are tailored specifically to your preferences and are non-refundable. We take great care to create these blankets to your specifications, making them unique and personal.

We are committed to providing you with the highest quality products and excellent customer service. If you have any questions or concerns about our exchange policy, please don't hesitate to contact us. Our goal is to ensure your satisfaction and make your experience with AutismMom and Travel a positive one.

Thank you for choosing AutismMom and Travel for your special needs clothing and blanket needs. Your trust in us is greatly appreciated, and we look forward to assisting you with any exchanges or replacements you may require.